A multi-month engagement that began with staff needs and moved through practical training, advanced champion development, and role-specific application.
Above and Beyond Care (ABCS) supports people with developmental disabilities. Staff work across caregiving, operations, administration, finance, training, and leadership. They were already seeing opportunities in AI, but generic tool demonstrations would not address the documentation load, varied levels of digital experience, or the responsibility of working with sensitive information.
The project set out to build foundational AI literacy and an internal group able to keep learning after the formal engagement. DigitVibe combined organizational discovery with training and practical follow-up, rather than treating a workshop as the finish line.
An initial survey and structured interviews with staff and leaders across departments revealed where documentation, communication, reporting, and access to information created friction. This gave the training and follow-up work a real organizational starting point.
Group training sessions reached 37 participants. Sessions paired AI fundamentals and prompt practice with hands-on work on agents, automation, limitations, verification, and data privacy in a care setting.
A further full-day train-the-trainer workshop involved 12 participants. More than 10 Digital Champions emerged from the program, with advanced practice in the Microsoft Copilot ecosystem and the skills to support colleagues.
Role-specific consultations helped champions explore agents and workflows for their departments. DigitVibe also documented governance needs and a roadmap for continued experimentation, ownership, and organizational development.
Staff moved beyond introductory use toward identifying departmental problems and exploring tools in the context of their own work. Digital Champions practiced building Copilot Studio agents, working with knowledge sources, and thinking through where automation or a simpler process change would fit.
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